The 7 Cup Help Center is here for you whenever you have a question or run into an issue. Browse the categories below to find what you need, or speak directly with our support team.
Complete guides on registration, login, password changes, profile updates, and account verification.
Get help here with deposits, withdrawals, bKash/Nagad/Rocket issues, and transaction delays.
Betting rules, cricket and football betting guides, live betting instructions, and casino game information.
Full details on the welcome bonus, daily cashback, referral program, and VIP benefits.
Account security, two-factor authentication (2FA), suspicious activity reporting, and personal data protection.
Solutions for app loading failures, page errors, connection issues, and any other browser-related technical problems.
The fastest way to get help. On average, a support agent will be with you in under 5 minutes.
Email us with a detailed description of your issue. You'll typically receive a response within 1 to 3 hours.
Support@7cup.click
Find answers to the most frequently asked questions all in one place — no waiting required.
Visit the FAQ PageClick the "Register" button on the 7 Cup website. A new form will open where you'll need to enter your mobile number.
Enter your active Bangladeshi mobile number and a strong password. Use a combination of letters, numbers, and symbols.
A 6-digit OTP will be sent to your mobile. Enter it in the box within the allotted time (5 minutes).
Complete your profile with your name, date of birth, and other required details. Please note that users under 18 are not eligible to register.
Once registration is successful, you'll be automatically redirected to your dashboard. You can now make a deposit and start playing.
Click the "Login" button on the 7 Cup website. Enter your mobile number and password to proceed.
Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number — use it to set a new password.
After 5 consecutive incorrect password attempts, your account will be locked for 30 minutes. Try again after that or contact support.
When logging in from a new device, you may receive an OTP on your mobile for security purposes. This is to keep your account protected.
Click the "Deposit" button on your dashboard and select your preferred payment method.
Enter the amount you wish to deposit. The minimum deposit starts from ৳200. The maximum is ৳50,000 for bKash and Nagad.
Send money from your mobile banking to the number shown on screen. Do not send to any other number.
Enter the Transaction ID (TrxID) you received after payment into the 7 Cup form and submit.
Your balance will be updated within a few seconds to a maximum of 3 minutes. If there's a delay, please contact support.
Go to "Withdraw" from your dashboard. Select the amount and method. Minimum withdrawal is ৳500.
Enter the bKash/Nagad/Rocket number you want to receive funds on. Double-check the number before confirming.
For your security, an OTP will be sent to your registered mobile number. Confirm the request by entering it within 3 minutes.
Funds will arrive in your mobile banking account within 5 to 15 minutes. You will receive an SMS notification.
Click the "Forgot Password?" link at the bottom of the login page and enter your registered mobile number.
Enter the 6-digit OTP sent to your mobile in the designated field. The OTP is valid for 5 minutes.
Use a strong password of at least 8 characters. A mix of uppercase and lowercase letters, numbers, and special characters is recommended.
Once your password is reset, log in directly. All previous sessions will be terminated automatically.
When choosing an online gaming platform, most people focus on the number of games or the size of bonuses. But in practice, what matters most when something goes wrong is the quality of support. 7 Cup understands this well — which is why the Help Center has been built not just as a FAQ page, but as a complete support ecosystem.
One of the biggest advantages for users in Bangladesh is that the entire Help Center is available in Bangla — no need to explain your issue in English or rely on Google Translate. Describe your problem in your own language and get answers in your own language. That's the 7 Cup philosophy.
Live chat support is available 24/7, every day of the week. Even at 2 AM, if you run into a transaction issue, a real person will be there to help. This isn't just a promise — it's 7 Cup's real commitment.
A common issue users report is their balance not updating after a deposit. This is usually caused by a temporary mobile network disruption. 7 Cup's system automatically tracks such pending transactions and resolves most of them within 15 minutes. If the issue persists, contact support with your transaction ID and it will be resolved within half an hour.
Betting questions are also among the most common inquiries at the help center. You'll find detailed guides covering how betting works in cricket matches, how to read odds, and which strategies are effective for live betting. 7 Cup is more than just a betting platform — it's committed to helping its users become informed and skilled bettors.
KYC (account verification) is another common question. At 7 Cup, the entire KYC process is done online — simply upload a photo of your National ID and a selfie. Verification is typically completed within 24 hours. Once KYC is approved, your withdrawal limit increases and you become eligible for VIP benefits.
7 Cup takes responsible gaming seriously. The Help Center has a dedicated section where you can set session time limits, establish deposit limits, and voluntarily suspend your account if needed. 7 Cup's goal is to ensure that gaming stays within the bounds of entertainment.
7 Cup takes security seriously and makes no compromises. All transactions are protected with SSL encryption, and personal information is never shared with third parties. If any suspicious login or transaction is detected, the system automatically puts the account into protection mode and sends the user an SMS alert.
In short, the 7 Cup Help Center is more than just a place to resolve issues — it's also a place to learn. Whether you're a new player or an experienced bettor, all the information you need is organized and ready. Whenever a question comes to mind, stop by the 7 Cup Help Center — you won't be waiting long for an answer.
7 Cup will never call or text you asking for your password, OTP, or banking details. If anyone contacts you claiming to be from 7 Cup and requests this information, it is a scam. If this happens, support@7cup.clickReport it to.
